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General Inquiries About the Pipeline System or Expansion Project

Tel: 1.866.514.6700

Email: [email protected]

Corporate Office and Reception

Tel: 1.800.535.7219

Crossing & Construction Approvals

Any ground disturbance activity within 30 metres (100 feet) from the centre of the pipeline requires written permission from Trans Mountain in the form of a 30 Metre Permit. To learn more click here.

Tel: 604.268.3000
Toll-free: 866.268.3001

To apply for a Trans Mountain proximity Permit, download the Pipeline/Right-of-Way Proximity Permit Application form.

For heavy equipment and vehicle crossings outside of public roads, complete the Vehicle Information Requirements Form.


Our Lands team works directly with landowners along our right-of-way.

Tel: 1.866.268.3001
Email: [email protected]

Damage Prevention

Our Damage Prevention program serves to protect our pipelines from third-party damage caused by ground disturbance activities. To learn more click here.

Tel: 1.888.767.0304
Email: [email protected]

Report an Ethics Issue

We use a third-party company to manage our Ethics Hotline which allows employees, contractors, company representatives and the public a confidential and anonymous way to report potential unethical behaviour or wrongdoing that is not in compliance with our Code of Business Conduct and Ethics.

Reports can be made 24/7 by:

Tel: 1.844.725.1314

Online: transmountain.ethicspoint.com

In addition to our Hotline, Trans Mountain employees are encouraged to discuss concerns they might have with their supervisor. Contractors can also report their concerns to the appropriate Trans Mountain contact.

Pipeline Emergency?

Although rare, pipeline incidents require immediate action and caution. If you notice any of the following, or suspect a pipeline emergency, please immediately call 911 and the Trans Mountain Emergency line at 1.888.876.6711. Emergency information is also noted on all our pipeline markers located along the pipeline right-of-way.

Contact Information