The following information is for contractor companies invited or already doing business with Trans Mountain. These documents are for information only. Trans Mountain personnel must originate all new contract requests.

The following topics will inform you of our expectations and requirements for contracting companies with which they do business.

  • Safety Compliance
  • DOT Drug & Alcohol Compliance (US Only)
  • DOT Operator Qualification (US Only)

Safety Compliance

The focus of Trans Mountain’s contractor safety program is to improve the safety and health of all personnel who work at our facilities and to protect our work environment. That’s why it’s important – and a requirement – for all contractors who provide services at our facilities participate in our program.

In order to be considered by Trans Mountain during the selection process, you are required to subscribe and maintain a subscription to ISNetworld ( ISNetworld serves as Trans Mountain’s primary contractor information management system.

There is a fee to subscribe to ISNetworld. Trans Mountain believes the benefits to both parties far exceed any associated costs.

Your company subscription to ISNetworld will provide Trans Mountain access to the following information:

  1. Environment Health and Safety (EHS) Questionnaire –  ISNetworld’s Management System Questionnaire (MSQ) will be utilized to gather your company's EHS data and quarterly statistics.
  2. EHS Programs – ISNetworld Review and Verification Services (RAVS) will review your written health and safety programs for compliance with regulatory and/or Trans Mountain standards.
  3. EHS Training –  ISNetworld Training – Review and Verification Services (T-RAVS) will review your employees' proof of training records.
  4. Certificate of Insurance – ISNetworld Insurance –  Review and Verification Services will review your certificate of insurance specific to Trans Mountain requirements.
  5. Department of Transportation (DOT) Operator Qualification (OQ) Information –  Contractors impacted by the OQ regulation must ensure their employees' OQ records are entered into ISNetworld and made available to Trans Mountain.
  6. DOT Drug & Alcohol Information –Contractors performing DOT work must have a DOT Drug and Alcohol Plan in place. This plan is reviewed by Trans Mountain’s third party auditor, National Compliance Management Services (NCMS).
  7. Onsite Reviews/Audits –  An important component of our program  is performing onsite reviews/audits of contractors' EHS programs to verify safe work practices. ISNetworld will be used to store audit results. At some time in the near future, and with prior notice, your company may be audited and the results posted in ISNetworld.
  8. ISN Identification Requirement –  As of July 1, 2017, every individual (working for a contractor [or subcontractor] that meets Trans Mountain’s ISN subscription requirement) must have an ISN-issued photo identification badge (or produce electronically) available upon request on ANY company location or project.

For more information about ISNetworld, please contact the ISN Customer Service Team using the information provided below.

How to contact ISNetworld:

Phone: 800-976-1303

Email: [email protected]


Trans Mountain Contractor Safety Manual:

For Trans Mountain’s minimum contractor safety and environmental requirements, please reference the following documentation:

Important Notice to Potential DOT-PHMSA Pipeline Drug/Alcohol Program Compliance (US Only)

Trans Mountain requires that all potential contractors contact National Compliance Management Services (NCMS) to determine if the services your company could provide to us would subject your company and its employees to the Pipeline and Hazardous Materials Safety Administration (PHMSA) and the Department of Transportation (DOT) drug/alcohol testing requirements.

Contractors have several options available to help determine if a particular contractor requires compliance with the drug/alcohol regulations and those options are outlined below:

Option # 1: Contractors may contact Bridget Schmidt at (phone) 620-669-4412, (fax) 620-669-8430 or send an email to Tricia Radke at [email protected] (phone) 620-669-4423 (fax) 620-669-4465 for guidance and to discuss any potential compliance issues.

Option # 2: Contractors may obtain the required "Contractor Request Package" information and all forms from the NCMS web site ( Once you have accessed the website, click on "DOT—Dept. of Transportation" – then click on, "Contractor Package." This link will allow access to the entire audit package, information that contains a brief explanation of their purpose in the audit process and auditing forms that must be provide to NCMS in order to determine your company's compliance with the pipeline drug/alcohol testing requirements.

It is important that all the requested audit items be returned to NCMS for evaluation to determine your company's compliance. Failure to provide the necessary forms and documentation to NCMS may delay the audit process and your company's ability to perform the covered functions for Trans Mountain.

DOT Drug/Alcohol Contacts:

For questions related to scope of work, DOT applicability, Trans Mountain technical review and general information, please contact [email protected]

Note - Only contractors with approved drug/alcohol testing programs will be allowed to perform DOT-covered tasks for Trans Mountain.

National Compliance Management - DOT Drug/Alcohol Contacts:

National Compliance Management Services – 3rd party auditor for D.O.T. Drug and Alcohol requirements





Stacey Baughman, Manager DOT & Operator Specific D&A Auditing



[email protected]

Josh Geurian, DOT Compliance Auditor



[email protected]

For general information contact:

Rick Slaugh, Director-EHS



[email protected]

Note - Only contractors with approved drug/alcohol testing programs will be allowed to perform DOT-covered tasks for Trans Mountain. For contractors registered in ISNetworld, information is downloaded from NCMS to ISNetworld contractor dashboard.

DOT Operator Qualification (OQ) (US Only)

Trans Mountain’s Operator Qualification (OQ) Program was developed to comply with the Office of Pipeline Safety of the U. S. Department of Transportation's (DOT) Qualification of Pipeline Personnel Regulation (49 CFR Part 192 Subpart N and Part 195 Subpart G). This Program applies to Trans Mountain’s DOT facilities and our employees.

Trans Mountain fundamentally believes its employees and contractors are technically qualified to perform their work assignments on our pipeline facilities, based on the current training program, Trans Mountain’s safety record and our operational record. The OQ Program is designed to ensure that all individuals working on Trans Mountain’s DOT-regulated pipeline facilities are OQ-qualified to perform specific covered tasks, to document that qualification, and to reduce the probability and consequences of incidents and accidents. All Trans Mountain employees, as well as all contractors performing these covered tasks, will be OQ-qualified under this Program before they perform any covered tasks.

The "Trans Mountain Operator Qualification Program" file is the full text of the Program, without the appendices. The "Covered Task" file is the listing of all covered tasks for Trans Mountain including transmission, distribution and retail. The Procedures for Contractor Compliance with OQ describes the interaction between the Trans Mountain Procurement Department, Project Manager, Inspector and the contractor.

Please click on each document in the OQ Links section to read the details of Trans Mountain OQ Program. To get more information on ISNetworld, required OQ record keeping service for contractors, visit the ISNWorld website

Operator Qualification Links 

Overview of Operator Qualification program (pdf) Procedures for Contractor Compliance with OQ: