The following information is for contractor companies invited or already doing business with Trans Mountain. These documents are for information only. Trans Mountain personnel must originate all new contract requests.

For questions or additional information, please contact [email protected].

Safety Compliance

The focus of the Trans Mountain contractor safety program is to improve the safety and health of all personnel who work at our facilities and to protect our work environment. That’s why it is important – and a requirement – for all contractors who provide services at our facilities participate in our program.

ISNetworld serves as our primary contractor information management system. In order to be considered by Trans Mountain during the selection process, you are required to subscribe and maintain a subscription to ISNetworld. There is a fee to subscribe. We believe the benefits to both parties far exceed any associated costs.

Your company subscription to ISNetworld will provide us access to the following information:

  1. Environment Health and Safety (EHS) Questionnaire – ISNetworld’s Management System Questionnaire (MSQ) will be used to gather your company's EHS data and quarterly statistics.
  2. EHS Programs – ISNetworld Review and Verification Services (RAVS) will review your written health and safety programs for compliance with regulatory and/or Trans Mountain standards.
  3. EHS Training – ISNetworld Training – Review and Verification Services (T-RAVS) will review your employees' proof of training records.
  4. Certificate of Insurance – ISNetworld Insurance – Review and Verification Services will review your certificate of insurance specific to Trans Mountain requirements.
  5. Department of Transportation (DOT) Operator Qualification (OQ) Information (US only) – Contractors impacted by the OQ regulation must ensure their employees' OQ records are entered into ISNetworld and made available to Trans Mountain.
  6. DOT Drug & Alcohol Information – Contractors performing DOT work must have a DOT Drug & Alcohol Plan in place. This plan is reviewed by our third-party auditor, National Compliance Management Services (NCMS).
  7. Onsite Reviews/Audits – An important component of our program is performing onsite reviews/audits of contractors' EHS programs to verify safe work practices. ISNetworld will be used to store audit results. At some time in the near future, and with prior notice, your company may be audited and the results posted in ISNetworld.
  8. ISN Identification Requirement – As of July 1, 2017, every individual (working for a contractor [or subcontractor] that meets our ISN subscription requirement) must have an ISN-issued photo identification badge (or produce electronically) available upon request on ANY company location or project.

For more information about ISNetworld, please contact the ISN Customer Service Team using the information provided below.

How to contact ISNetworld:

Phone: 800-976-1303

Email: [email protected]


Important Notice to Potential DOT-PHMSA Pipeline Drug/Alcohol Program Compliance (US Only)

To elevate our commitment in meeting the DOT/PHMSA requirements, Trans Mountain has established a business relationship with National Compliance Management Service (NCMS). Trans Mountain and NCMS have developed a process to help ensure contractors are meeting the expectations for a compliant DOT/PHMSA drug and alcohol program.

Once it has been determined that a contractor will be performing PHMSA covered job functions, Trans Mountain will notify NCMS to begin the audit review process. NCMS will reach out to the contractor with instructions for accessing the audit via the NCMS website. Communication from NCMS will come via an email so it is critical to confirm your system will accept the email domain of

Trans Mountain’s expectation is for the contractor to complete the NCMS audit in a timely manner. Failure to provide the necessary information to NCMS may delay the audit process and your company's ability to perform the covered functions for Trans Mountain.

We appreciate your cooperation in this endeavour to make each worksite a safer and more productive environment.


For questions regarding your scope of work, DOT/PHMSA applicability, Trans Mountain technical review and general information, please contact [email protected].

If you have questions relating to the audit, please contact National Compliance Management (NCMS) [email protected] or 620-669-0954.

DOT Operator Qualification (OQ) (US Only)

The Trans Mountain Operator Qualification (OQ) Program was developed to comply with the Office of Pipeline Safety of the U.S DOT Qualification of Pipeline Personnel Regulation (49 CFR Part 192 Subpart N and Part 195 Subpart G). This Program applies to our DOT regulated facilities and our employees.

We fundamentally believe our employees and contractors are technically qualified to perform their work assignments on our pipeline facilities, based on the current training program and our safety and operational records. The OQ Program is designed to ensure that all individuals working on our DOT regulated pipeline facilities are OQ qualified to perform specific covered tasks, to document that qualification, and to reduce the probability and consequences of incidents and accidents. Our employees, as well as all contractors, will be OQ qualified under this Program before they perform any covered tasks.

Note - Only contractors with approved drug/alcohol testing programs will be allowed to perform DOT covered tasks for Trans Mountain. For contractors registered in ISNetworld, information is downloaded from NCMS to the ISNetworld contractor dashboard.